Support

Account Support

How do I reset my password?

To reset your password click this link. You will receive an email with your new generated passwords.

How do I reactivate my account?

Send an email to members@ivao.aero requesting account reactivation. Please send it from the same email address thats listed on your account and include your full name.

Lost VID or email

• Send an email to members@ivao.aero
• Include your full name and (if possible) email during registration.
• Explain your situation and IVAO staff will send you your login information.

How do I switch divisions?

Follow these steps: https://xa.ivao.aero/home/division-transfer/

How do I transfer VATSIM and real life ratings?

Follow these steps: https://wiki.ivao.aero/en/home/training/main/training_procedures/rating_transfer

Contact Us

Feel free to contact us via email xa-hq@ivao.aero or on our discord server.